Terms & Conditions of Sale

Our Contract

You form a contract with JQM & D.WMeats once your order has been placed and processed. We will confirm receipt of your order by sending you an email or by otherwise confirming your order back to you. The contract is complete when the goods are received.

Your Account

You can create an account with us by purchasing through our website, phone, or postal order forms. Please ensure that the details you provide a correct, complete and update, and inform us immediately of any changes in those details.

Ordering & Dispatch

As our products are fresh daily and most cases to order, we may require some notice to dispatch goods, especially for you.

We deliver every from a Tuesday to Saturday.

If you need items to keep until a specific date, please check the storage information for each product to ensure that it is suitable. If in doubt or you need further instruction, please call us on 01443 493643 for advice

Amendments

We cannot guarantee or process an order before payment in full. If you wish to amend your order, you must notify us by phone 01443 493643 as soon as possible and provided the order has not been submitted, and we will endeavour to amend it.

Payment

All payments are taken at the time the order is placed. We will not reserve or process goods before payment we received. We accept all major credit cards.

All products quoted on the website and our Facebook are in GBP and where appropriate, include Value Added Tax. We reserve the right to change prices (increase or decrease) of products displayed on our website and Facebook without prior notice.

Delivery Charges

UK Mainland: £4.99

Supplement for Saturday delivery: £9.99

We cannot guarantee delivery times two weeks before Christmas Eve and charges will stand as quoted above.

Product Descriptions & Specifications

The goods displays on our website and in our Facebook page may vary in colours compared to what you see may vary depending on the resolution of your monitor’s display, and therefore we cannot guarantee that the colour depicted on your screen will always accurately reflect the colour of the item delivered. Props, garnishes, and dishware have been used on the website that is not included with the products.

We reserve the right to vary the dimensions, specifications, descriptions, and quantities of products displayed on our website and Facebook without prior notice.

Allergens

All products are produced in nut environments and accordingly may contain nuts. We have identified where possible products which contain allergens; however, we would advise customers with allergies to check the manufacturer’s label.

Freezing & Shelf Life

Unless otherwise stated and where possible shelf life is indicated on our website. If you need a product to keep until a date, please ask at the time of ordering.

Gift Messages

A personal gift message can be included with all orders which will be attached to the inside lid of the packaging.

Cancellations

As our products are prepared fresh and produced to order, we, unfortunately, once an order is placed, it will not be possible to cancel it, and refunds cannot be given. Similarly, once despatched, we are unable to stop delivery or cancel the order.

Returns

If your package appears to be damaged, please do not refuse to accept the delivery but contact us as within 24 hrs or as soon as possible. Accepting a damaged delivery will not affect your rights. Refusing delivery without first consulting us will only result in the goods being disposed of by the courier.

Delivery

All deliveries will be left safe if you are out; this is a fresh food, so there will be no re-delivery. If you have delivery or leave safe instructions, please advise us when placing your order. It is your responsibility to ensure that you can receive the parcel on your delivery date or that it can be left safe. If sending a gift, it is your responsibility to notify the recipient of the parcel’s arrival. We cannot accept responsibility for addresses or dates provided incorrectly. A telephone number, preferably mobile, must be provided with the order.

Please note that we may not be able to track the exact location of your parcel nor estimate a delivery time. We will do our best, however, to find out this information for you. Delivery times may vary according to availability and any guarantees or representations made to delivery times any delays resulting from postal delays or force majeure for which we will not be responsible.

Unforeseen Circumstances

Whilst every effort will be made to meet customers’ demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Severe Weather or other causes beyond the control of JQM & D.WMeats.

Limitation of Liability

We cannot accept liability for any consequential loss, damage or expense caused by a failure in our service of any sort. This includes the cost of purchases made to replace an order that fails to arrive for any reason.

Supplier Capacity

If our suppliers are unable to get a supply of a product, we are unable to fulfil an order. Therefore all products are subject to availability. In the event of a product being unavailable, we will contact you to arrange an alternative, issue a refund or a credit on your account for a future order.

Complaints Procedure

It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged, or incomplete, you should accept delivery and contact us within 24 hours. After this period has elapsed, we will be unable to consider reimbursements. Please do not return or dispose of any goods without first contacting us in the first instance.

Images and Use of Images

All images in packs and hampers are a representation of items within that pack or hamper and should not be assumed to be the exact replica when ordering. Please see the list of items contained within each hamper / pack for exact details.

If we find that another company has used one of our photographs or real publicity pictures without prior permission, they will be required to remove it within seven days or could face court action.

Customer Support

For order, product or services enquiries, please contact our Customer Services Team 01443 493643

• Phone: 01443 493643
• Email: info@jqmeats.com